IT Service Management (ITSM) new perspectives and implementation best practices. ITSM in related fields like cloud services and DevOps. The focus of 9th conference is how to build and maintain IT services keeping in mind customer needs and habits. How to measure quality from clients perspective?
See more: http://konverents2014.itsmf.ee/program
On a previuos day you can participate in 5 workshops, which are for the first time in Europe.